We're here to help...
Some common fixes include:

  • I can't log in to my user account.

    USER ID: Be sure to use the same email you used when you originally signed up -OR- the email entered if you've recently updated your user account contact information.

    PASSWORD: If your password is not working, select FORGOT PASSWORD. Then enter your email to receive directions.

  • How do I change my contact information?

    To update your contact information, click on your user account in the upper right-hand corner. Select MY ACCOUNT and then select PROFILE.

    IMPORTANT NOTE: If you change your contact email, that will become your new user login!

  • What time will my program become available?

    Each program becomes available on it's premiere date, and everyone enrolled will be able to view the program by 12 noon, in all time zones, on that day.

    The program will appear (and stay!) on each person’s dashboard. There is no set time when you must begin watching or complete the program. And you can return to rewatch any program, as many times as you want, whenever you want.

  • Can I enroll/register for another person?

    No. Each person will want to create their own password-protected user account by signing up independently. Our online learning platform creates a unique dashboard for each user. Separate password-protected accounts and dashboards allow each user to:

    + Begin watching each program whenever it is most convenient for them.

    + Have the ability to begin, pause, and return to watch at their own pace.

    + Automatically receive and have continued access to their own CEU certificates.

  • Do I qualify for a discount coupon?

    AMFP members, Employees of Healthcare Providers, or Groups of 4 or more are all eligible for discounts. To learn more and request a discount coupon code to use at checkout CLICK HERE

  • Where can I access all my CEU certificates?

    To locate and download certificates, click on your user account in the upper right-hand corner. Select MY ACCOUNT and then select CERTIFICATES.

  • I need a printed receipt for my purchase(s).

    To find and print receipts for all your purchases, click on your user account in the upper right-hand corner. Select MY ACCOUNT and then select ORDER HISTORY. Click on any order and select PRINT RECEIPT.

Still Have a Question?